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The General Insurance Code of Practice has been designed to raise the customer service standards in the Australian insurance industry and protects the rights of policyholders. Developed in concert with consumers, business and the insurance industry, the Code is the General Insurance industry's promise to be open fair and honest in the way it deals with all its customers.
Whether you're taking out insurance, making a claim or have a complaint, the Code of Practice lets you know the standards of customer service you can expect from the insurance industry.
The General Insurance Code of Practice specifically addresses the following areas:
- Buying Insurance
- Making a Claim
- Time of Need
- Repairing your Property
- When Disaster Strikes
- The Right Information
CommInsure is proud to be a signatory to the Code.
To read the General Insurance Code of Practice or obtain additional information, visit codeofpractice.com.au.